KPIs are the measure that are tied to business drivers. Performance metrics fall into a nebulous area of business intelligence that is neither technology nor business-centered, but this area requires input from form both IT and business professionals to find success.
In order to have a success in measuring the strategic initiatives, the organization should have the efficiency and effectiveness. Efficiency and effectiveness metrics are two primary types of IT metrics.
In order to have a success in measuring the strategic initiatives, the organization should have the efficiency and effectiveness. Efficiency and effectiveness metrics are two primary types of IT metrics.
Efficiency IT
metrics measure the performance of It system itself including throughput, speed, availability.
Effectiveness IT
metrics measure the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases.
There must be benchmarks when want to measure the success based on effectiveness or efficiency. Benchmarking is a process of continuously measuring system results, comparing those results to optimal system performance and identifying steps and procedures to improve system performance.
There must be benchmarks when want to measure the success based on effectiveness or efficiency. Benchmarking is a process of continuously measuring system results, comparing those results to optimal system performance and identifying steps and procedures to improve system performance.
No comments:
Post a Comment